11bed Terms and Conditions
Please read these terms and conditions carefully before using the 11bed platform — this is a legal agreement between you and us.
Introduction and Applicability
These terms and conditions ("Terms") apply to the use of the 11bed website and platform ("Service"). These Terms form a binding legal agreement between you ("User" or "Member") and 11bed ("Platform", "we", "us").
By accessing the 11bed platform, registering an account, or using any of our services, you are automatically considered to have fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using our services.
Important: 11bed provides services to the Bangladesh market. The user bears full responsibility for all use of this platform.
11bed reserves the right to amend, change, or update these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms. We therefore recommend checking this page regularly.
Definitions and Terminology
The following terms used in these Terms and Conditions have the meanings set out below:
- "Platform" — The 11bed website, mobile version, and all associated services.
- "Member" or "User" — A person who has registered on 11bed and operates an account.
- "Account" — A profile containing the member's personal information and transaction records.
- "Bonus" — Any financial or non-financial reward granted by the platform.
- "Wagering or Bet" — Participation in any game or betting activity on the platform.
- "Turnover Requirement" — The amount of wagering that must be completed before a bonus becomes withdrawable.
- "KYC" — The identity verification process (Know Your Customer).
Account Rules
Registration and Eligibility
To create an account on 11bed you must be at least 21 (twenty-one) years of age. This service is open only to those aged 21 or above.
The following eligibility requirements must be met to register an account on the 11bed platform:
- You must be at least 21 years of age.
- You must provide accurate and complete information on the registration form.
- One person may operate only one account.
- Operating multiple accounts from the same IP address or device is strictly prohibited.
- Concealing your actual location using a proxy, VPN, or any other method is prohibited.
Identity Verification (KYC)
Prior to processing withdrawals and in certain circumstances, 11bed may request the following documents from any member for identity verification:
- A copy of a National ID Card (NID) or passport.
- A utility bill or bank statement as proof of current address.
- Proof of ownership of the payment method (e.g., a screenshot of the bKash, Nagad, or Rocket account).
If KYC documents are not submitted within the specified timeframe, the account may be temporarily suspended or permanently closed.
Account Security and Responsibility
Keeping your account secure is entirely your own responsibility. Please keep the following in mind:
- Never share your password or login details with any third party.
- Use a strong password and change it regularly.
- If you suspect unauthorised access to your account, notify our support team immediately.
- You are responsible for all activity carried out from your account.
11bed will never ask for your password. If anyone claiming to be a representative of 11bed asks for your password or personal information, treat it as a fraudulent attempt.
Deposit and Withdrawal Policy
Deposit Rules
The following methods are accepted for depositing funds on the 11bed platform: bKash, Nagad, Rocket, and bank transfer.
The following conditions apply to deposits:
- Minimum deposit amount: ৳300 (for each method).
- Deposited funds will only be accepted from a payment method registered in the account holder's name.
- Deposits made through a third party are strictly prohibited.
- If the platform is used for money laundering or any other illegal purpose, the account will be closed immediately.
- 11bed reserves the right to temporarily hold a deposit for investigation if any suspicious activity related to that deposit is detected.
Withdrawal Rules
The following conditions must be met to withdraw funds from your account:
- Minimum withdrawal amount: ৳800.
- Standard withdrawal processing time: processed within 30 minutes to 3 hours.
- Withdrawals will only be processed to the same payment method used for the deposit.
- Withdrawals may be held until KYC verification is complete.
- The specified wagering requirements must be met before withdrawing from a bonus balance.
- Unusual or suspicious withdrawal requests may be delayed for review.
Special Note: 11bed will not be liable for withdrawal delays beyond the stated timeframe caused by technical issues, disruptions to bank or mobile banking services, or regulatory reasons.
Bonus and Promotion Policy
Welcome Bonus and Promotional Offers
11bed offers a welcome bonus for new members. The following general conditions apply to this bonus and all other promotional offers:
- Welcome Bonus: 100% bonus on the first deposit, up to a maximum of ৳20,000.
- Wagering requirement: The bonus cannot be withdrawn until a wager of 20 times the bonus amount has been completed.
- Each promotion may have its own terms and conditions, which will be stated on that promotion's detail page.
- If multiple accounts are created to claim bonus benefits, all such accounts will be cancelled.
- 11bed reserves the right to modify, suspend, or cancel any bonus offer at any time.
- Claiming multiple bonuses from the same household or the same device is not permitted.
Members under the VIP Programme will receive weekly cashback benefits across four tiers — Bronze, Silver, Gold, and Platinum. VIP benefits and cashback rates are subject to change under the applicable terms and conditions.
Fraud and Abuse Prevention
To prevent misuse of 11bed's bonus system or any other service, we take the following measures:
- Any profit obtained through a system error or technical fault will not be considered valid.
- If a member is found to have completed bonus wagering using a low-risk wagering strategy, the bonus may be cancelled.
- If a technical error in bonus issuance is identified, 11bed reserves the right to withdraw that bonus.
- If fraudulent activity is proven, the account will be closed and the balance will be forfeited.
Gaming and Betting Policy
Gaming Rules
The 11bed platform offers various types of games including slots, live casino, fishing games, and cricket betting. The following rules apply to all gaming activity:
- The outcome of all games is determined by a certified Random Number Generator (RNG).
- If the internet connection is lost during a game, any bet already placed will remain valid.
- If a game is interrupted mid-way due to an issue on the player's side or a technical problem, 11bed will determine the outcome based on the system log.
- Using any external software or bot to operate games is strictly prohibited.
Sports Betting
The following points should be noted regarding betting on cricket (BPL, IPL, T20 World Cup, ICC events), football (including FIFA), and other sports:
- Odds displayed by 11bed may change at any time.
- The odds in effect at the moment a bet is confirmed are final.
- If an event is cancelled or postponed, bets will be refunded in accordance with the betting policy.
- If match fixing or the use of inside information to place bets is proven, the account will be closed immediately.
Responsible Gaming
11bed believes that gaming is a form of entertainment and should be enjoyed responsibly. We provide the following protective measures for our members:
- Deposit Limit: You can set your own daily, weekly, or monthly deposit limit.
- Self-Exclusion: You can temporarily suspend your account for a set period of time.
- Session Limit: You can set a time limit for your daily gaming sessions.
For more information on responsible gaming, please visit our Responsible Gaming page.
Privacy and Legal Provisions
Privacy and Data Protection
11bed places the highest importance on protecting your personal information. We keep your data secure using SSL encryption technology.
To learn about our detailed policy on data collection, use, and protection, please read our Privacy Policy page.
- Your personal information will not be sold to third parties.
- Information may be disclosed to authorities where required by legal obligation.
- 11bed uses cookies and similar technologies to improve the user experience.
Copyright and Intellectual Property
All content on the platform, including the 11bed website, logo, content, design, and software, is covered by the exclusive intellectual property rights of 11bed.
- Reproducing, distributing, or using any content without prior written permission from 11bed is prohibited.
- 11bed's trademarks or logo may not be used without authorisation.
- Third-party game content available on the platform is covered by the intellectual property rights of the respective game provider.
Limitation of Liability
To the maximum extent permitted by applicable law, 11bed accepts no liability in the following cases:
- Loss caused by technical errors, server disruptions, or internet connectivity issues.
- Loss caused by delays or errors on the part of third-party payment service providers.
- Loss caused by unauthorized access to an account (where due to the user's own negligence).
- Service disruptions caused by force majeure events such as natural disasters, pandemics, or government directives.
- Financial loss incurred by the user as a result of wins or losses in gaming activities.
Advisory: Gaming is a form of entertainment. Always bet within your means and avoid placing further bets in an attempt to recover money already lost.
Account Suspension and Termination
11bed reserves the right to temporarily or permanently close your account in the following circumstances:
- Violation of any clause of these terms and conditions.
- Registration using false or misleading information.
- Where fraudulent activity or bonus abuse has been established.
- Failure to complete KYC verification or failure to submit required documents.
- Involvement in money laundering or any other illegal activity.
- At the member's own request (self-exclusion).
You may also request closure of your account at any time by contacting our support team. Any valid balance will be given the opportunity to be withdrawn before closure, however any active bonus balance will be forfeited.
Dispute Resolution
If you wish to raise a complaint regarding a transaction, game result, or any other matter, please follow the process below:
- First, report the issue through our 24/7 live chat support.
- If the issue is not resolved via live chat, send a detailed email to [email protected].
- Complaints must be submitted within 30 days of the date of the relevant incident.
- 11bed will review each complaint fairly and respond within a reasonable timeframe.
11bed's system logs and records will be treated as final evidence in the resolution of disputes.
Amendments and Enforceability
11bed may amend any part of these terms and conditions at any time. Amended terms will take effect from the date they are published on the website.
If any clause of these terms and conditions is found to be partially unenforceable or invalid, the remaining clauses will continue in full effect.
These terms and conditions are written in Bengali and the Bengali version shall be considered final. Where translations exist in other languages, the Bengali version will take precedence in the event of a dispute.
To learn more about these terms and conditions, visit our FAQ page or contact our support team directly.
Contact Us
If you have any questions about these terms and conditions, our support team is always here for you.
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