11bed's Privacy Policy

1 Introduction and Purpose

11bed ("we", "our", or "the company") is a trusted online gaming and betting platform serving Bangladesh. When you register, use our services, or contact us on our website https://11bed.cam, certain personal information is provided to us.

This privacy policy ("Policy") explains how 11bed collects your personal information, the purposes for which it is used, how long it is stored, and how it is kept secure. This policy applies to all users of our services.

Our primary goal is to protect the privacy of your information and to ensure that your personal data is used only for the purpose of providing services to you. We believe that transparency around data builds a foundation of trust between us and our users.

2 What Information We Collect

11bed may collect your information through various means. The information listed below is necessary for the operation of our services.

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, or bank details)

2.2 Identity Verification Information

To maintain security on our platform and comply with applicable regulations, we may collect the following documents for identity verification (KYC):

• Copy of National ID (NID) or passport
• Proof of bank account or mobile banking number

2.3 Automatically Collected Information

When you use our website, the following information may be recorded automatically:

• IP address and geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Website access and usage duration
• Pages visited and session history
• Referral source (where you came from before reaching our site)

2.4 Transaction Information

To process financial transactions, we store information about deposit and withdrawal history, transaction amounts, dates, and methods.

2.5 Customer Support Information

When you contact us through our 24/7 live chat service or by email, a record of that conversation may be stored.

3 Purpose of Using Your Information

11bed uses the information collected about you for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To smoothly operate betting, gaming, payment processing, and all related services.
• Security: To detect and prevent fraud, unauthorized access, and suspicious activity.
• Communication: To send transaction confirmations, important updates, promotional offers, and customer service messages.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Responsible Gaming: To identify excessive gaming tendencies and enforce our responsible gaming policy.

4 Sharing Information with Third Parties

11bed does not generally share your personal information with third parties. However, disclosure may be necessary in the following limited circumstances:

4.1 Payment Service Providers

To complete financial transactions, necessary information may be shared with bKash, Nagad, Rocket, and banking partners. This information is used only for processing the relevant transaction.

4.2 Technology Service Providers

Certain trusted technology partners are used to operate our platform. These partners are contractually obligated to protect the confidentiality of your information.

4.3 Legal Requirements

Disclosure of information to authorities may be legally required under a court order, government directive, or investigation under applicable law.

4.4 Fraud Prevention

Information may be shared with relevant investigative agencies to detect and prevent financial fraud or cybercrime.

Outside of the cases listed above, 11bed does not sell, rent, or transfer your information to third parties for any commercial purpose.

5 Cookies and Tracking Technologies

11bed uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser that help our site remember your preferences.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of our site, such as maintaining login sessions.
• Functional Cookies: To remember your language preferences, layout settings, and similar choices.
• Analytics Cookies: To analyze website traffic and usage patterns.

5.2 Managing Cookies

You can disable cookies from your browser settings. However, doing so may limit certain features of our site or prevent them from working correctly.

6 Data Security Measures

11bed takes industry-standard technical and organizational measures to protect your information.

• SSL Encryption: All data transmission on our site is secured with SSL/TLS encryption technology.
• Password Protection: Your password is stored as an encrypted hash — no one can view it directly.
• Access Control: Only authorized staff can access user information for specific, required purposes.
• Regular Audits: The security of our systems is regularly tested and reviewed.
• Data Backup: Secure backups are maintained to allow data recovery in the event of a server issue.
• Two-Step Verification: An additional verification process is activated for suspicious login attempts.

7 Data Retention Period

11bed does not retain your information beyond what is necessary. The retention period is determined based on the following principles:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, some information may be retained for a specified period due to legal obligations.
• Transaction records are retained in accordance with financial regulations.
• After the specified period, information is securely deleted or fully anonymized.

If you request to close your account, we will complete the process as quickly as possible and delete your personal information unless retention is required by legal obligation.

8 Your Rights

As a user of 11bed, you have the following rights regarding your information:

8.1 Right to Access

You have the right to know what information we have collected about you and to receive a copy of it.

8.2 Right to Rectification

You may request correction of any inaccurate or outdated information stored in your account. Most information can be updated directly from your profile settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications.

8.5 Right to Data Portability

You may request to receive the information we hold about you in a structured, commonly used format.

9 Policy on Minors

11bed is strictly for users aged 21 and above. Our platform is only for those who are 21 years of age or older.

We do not knowingly collect any information from minors. Age is verified at the time of registration, and if there is reason to suspect that someone has registered while under 21, their account is immediately suspended and all collected information is deleted.

If you believe someone you know who is a minor is using our platform, please notify us at [email protected].

We urge parents and guardians — educate your children about online gaming and stay attentive to their internet use.

10 Changes to This Policy

11bed reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• The updated policy will be published on our website.
• The date of the change will be noted in the "Last Updated" section.
• For significant changes, a notification may be sent to your registered email address.

If you continue using our platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend that you visit this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is ready to resolve your matter with the utmost importance.