❓ Frequently Asked Questions
All Answers About 11bed Right Here
From opening an account and depositing via bKash to bonuses and safe gaming — find detailed answers to all your questions about 11bed on this page.
11bed is one of the trusted online gaming platforms in Bangladesh. Whether you are a new player or experienced — we created this FAQ page to give you honest and straightforward answers to the questions you have in mind. Here you will find all the important information on account registration, depositing and withdrawing money via bKash or Nagad, rules for slots and live casino games, bonus terms and conditions, and responsible gaming. If your question is not listed, contact our 24/7 live chat support directly.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Security and Responsible Gaming
👤 Account and Registration
To register an account at 11bed, you need your full name, an active mobile number, and a password. Make sure the mobile number you provide matches your bKash or Nagad account. Enter accurate details, as the same information will be used for identity verification and withdrawals later.
Yes, 11bed has a basic verification process to keep your account secure. An OTP is sent to the mobile number provided during registration. Once you complete verification with the correct code, you can access deposits, withdrawals, and games. Identity document verification may be requested for larger withdrawal amounts.
No. Under 11bed's policy, only one account is allowed per mobile number and identity document. Attempting to create multiple accounts may result in all accounts being closed and bonuses cancelled. If you run into any issues, contact us via live chat.
Use the "Forgot your password?" option on the login page. Enter your registered mobile number and a verification code will be sent. Use the code to set a new password. If you have trouble, contact 11bed live chat support directly — our team is ready to help 24/7.
11bed is for users aged 21 and above only. Age is verified at registration, and if an account holder is found to be under 21, the account will be closed immediately and any associated balance and bonuses will be forfeited.
💳 Deposits and Withdrawals
11bed supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket and direct bank transfer. Mobile banking methods are generally the fastest for deposits. You can find detailed instructions for each method in the Cashier section after logging in.
Deposits from bKash, Nagad, or Rocket to your 11bed account are usually instant — your balance is updated within a few minutes in most cases. Bank transfers may take a bit longer. Occasional minor delays can occur due to network load — if your balance has not updated after 15 minutes, let us know via live chat.
The minimum deposit at 11bed is ৳300 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal requests below this amount cannot be processed.
11bed withdrawal requests are generally processed within 30 minutes to 3 hours. bKash and Nagad withdrawals are usually the fastest. Bank transfers may experience slight delays during late-night hours or on banking holidays.
11bed does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Bank charges may also apply to bank transfers — this depends on your bank's policies.
For security purposes, 11bed generally prefers withdrawals to be made through the same method used for the deposit. That means if you deposited with bKash, withdrawing via bKash is recommended. If your situation is different, contact live chat support — our team will help you.
🎮 Games and How to Play
To bet on BPL or any cricket match, log in to 11bed and go to the Cricket Betting section. You can place bets before the match starts or live during the match. Various markets are available including match result, toss, top batter, and highest wicket-taker. Verify the odds and amount before confirming your bet — once confirmed, bets cannot be cancelled.
RTP (Return to Player) is the theoretical average percentage of total wagers that a slot game returns to players as winnings over the long term. For example, a 96% RTP means the game is expected to return ৳96 on average for every ৳100 wagered. This is an average across millions of rounds — results in a single session can vary significantly.
Yes, 11bed is fully mobile-friendly. You can visit 11bed.cam directly from the browser on any Android or iOS smartphone or tablet and play all games. There is no need to download a separate app. Slots, live casino, cricket betting — everything runs smoothly on mobile.
At 11bed Live Casino, you play with real dealers via live video streaming. Live tables from Evolution Gaming, Ezugi, and other top providers are available — including Baccarat, Roulette, Blackjack, Dragon Tiger, and more. Place bets in real time, chat with the dealer, and see results instantly.
11bed only uses games from recognised software providers — Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, and others. These providers' games use internationally certified Random Number Generator (RNG) technology, which ensures impartial results. This guarantees fair play.
🎁 Bonuses and Promotions
As a new member, 11bed automatically adds a 100% welcome bonus on your first deposit — up to ৳20,000. That means if you deposit ৳10,000, you receive an additional ৳10,000 in bonus, giving you ৳20,000 to start playing. A minimum deposit of ৳300 is required to receive the bonus.
The wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. The wagering requirement for the 11bed welcome bonus is 20 times (20x). This means if you receive a ৳5,000 bonus, you must place a total of ৳100,000 (5,000 × 20) in bets. Wagers on slots, sports betting, and live casino games count toward the requirement.
The 11bed VIP program has 4 tiers: Bronze, Silver, Gold and Platinum. You move up gradually by playing regularly and staying active on the platform. Weekly cashback increases at each tier: Bronze receives 0.4%, Silver 0.8%, Gold 1.1%, and Platinum up to 1.5% weekly cashback.
VIP members receive cashback on their net losses each week. It is generally calculated on a weekly basis and added to your account every Monday. The higher your VIP tier, the higher your cashback rate. Contact 11bed support via live chat or email for more details.
11bed bonuses can be used on most games — slots, live casino, cricket, and sports betting. However, some specific games or markets may contribute differently toward bonus wagering. You can find the full terms and conditions for each promotion in the Cashier or Promotions section.
🔒 Security and Responsible Gaming
Yes. 11bed uses SSL encryption technology, which keeps your personal information and financial transactions secure. We do not sell or share your information with third parties without authorization. Details of our privacy policy can be found on the Privacy Policy page.
Change your password immediately and notify 11bed live chat support. Our security team will review account activity and, if necessary, temporarily suspend the account while an investigation takes place. Use a strong password and never share your password with anyone.
Responsible gaming means enjoying gaming as a source of entertainment without going down the path of addiction. 11bed offers deposit limits, session limits, and self-exclusion features. If you feel you are losing control over your play, visit our Responsible Gaming page or get help via live chat.
If you want to take a break from gaming for a period of time, let us know via 11bed live chat support or at [email protected]. We will apply a restriction to your account for the duration you request. No bets or deposits can be made during that period — this is a serious service that we honour with full respect.
11bed's support team is active 7 days a week, 24 hours a day. Our live chat service can be used directly by logging into the site — it responds in Bengali. You can also contact us by email at [email protected]. There is no phone or WhatsApp number — all our support is provided through live chat and email.
Still have questions?
Contact support
Our Bengali-language support team is ready 24/7. For any issue, reach us via live chat or email — we will assist you promptly.